Definitive Neck and Décolleté Cream

UK delivery

We dispatch UK orders within 1–2 working days, Monday to Friday, excluding public holidays. We send them by Royal Mail Tracked 48, which usually arrives 2–3 working days after dispatch.

Standard UK delivery costs £5.99 for orders up to and including £150. Complimentary UK delivery is available when your order value after discounts is over £150, excluding delivery charges. An order of exactly £150 does not qualify.

Available delivery options and the final charge for your address are shown at checkout before you pay. Any product-specific delivery arrangements are stated on the product page.

Delivery outside the UK

Available destinations, delivery options and charges are shown at checkout. The UK free-delivery offer does not apply to international delivery. If you need help confirming delivery or import charges for your destination, please contact us before ordering.

Delivery support

If your order is late, missing or arrives damaged, contact london@melaniegrant.com with your order number. We will investigate and explain the next steps. You can contact us whether or not you purchased optional package protection.

Skincare Edit UK is operated by Melanie Grant Ltd, 129 Mount St, London W1K 3NX, United Kingdom.

Skincare Edit UK is operated by Melanie Grant Ltd, 129 Mount St, London W1K 3NX.

We hope you enjoy your Skincare Edit purchase. If something is not right, please contact london@melaniegrant.com with your order number and the product name so our team can help.

Changing your mind

For eligible goods bought online, you may cancel without giving a reason. Tell us within 14 days, starting the day after you receive your goods. If one order arrives in separate deliveries, the period starts after the last item arrives. Then send the goods back within 14 days of telling us.

Email us or send another clear statement that you wish to cancel. You may use the optional form below. Your cancellation does not depend on our approving your request or issuing a return label.

Condition of returned goods

Please take reasonable care of the products and include their packaging where possible. You may inspect goods as you would in a shop. Where permitted by law, we may reduce a refund for handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

The cancellation right does not apply to sealed goods that are unsuitable for return for health or hygiene reasons once their seal has been broken after delivery. This exception applies only where those conditions are met; opening ordinary outer packaging does not automatically remove your rights. It does not affect your rights if goods are faulty or not as described.

Sending a return

Send returns via Royal Mail to Melanie Grant Ltd, 129 Mount St, London W1K 3NX. Include your order number, pack the goods securely and keep evidence of posting. Contact london@melaniegrant.com if you need help with your return.

Change-of-mind returns are free. Email london@melaniegrant.com and we’ll send you a prepaid Royal Mail returns label. If you choose to send the goods back another way, you pay that postage, so please keep your proof of posting. Returns of faulty or misdescribed goods are free too; contact our team and we’ll arrange it.

Refunds after cancellation

We refund eligible returned goods to the original payment method, unless you expressly agree otherwise, without a refund fee. For cancellation of a whole order, this includes the cost of our least expensive standard delivery option; extra charges for an upgraded service are not refundable.

We make the refund without undue delay and within 14 days of receiving the goods back or receiving evidence that you sent them back, whichever is earlier. If we offer to collect the goods, we refund within 14 days of being told of the cancellation. Any lawful deduction for diminished value will be explained.

Faulty, damaged or misdescribed goods

Please tell us when you discover a problem. UK consumer law generally provides a 30-day right to reject faulty or misdescribed goods for a refund. After that, repair or replacement and, in appropriate circumstances, a price reduction or refund may be available. We will explain the remedy that applies to your circumstances.

Your rights are not restricted to seven days or to store credit. If a statutory refund is due, we provide it without undue delay and within 14 days of agreeing that you are entitled to it.

Reactions to a product

If a product causes a reaction, stop using it and contact our team with the product name and order details. We will discuss the appropriate next step. A reaction does not automatically establish that a product is faulty, and this support process does not limit your statutory rights.

Your rights

This policy covers goods bought online from Skincare Edit UK. Nothing in it limits your statutory consumer rights. Separate terms may apply to services and digital products; any exceptions must be explained before purchase.

Optional cancellation form

To: Melanie Grant Ltd, 129 Mount St, London W1K 3NX; london@melaniegrant.com.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods: __________
Ordered on / received on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s), only if sent on paper: __________
Date: __________
Delete as appropriate. Order number, if available: __________